Terms of Service — Daf Agency

These terms govern use of the Daf Agency platform by businesses ("you") to manage conversations with their customers on Facebook Messenger and Instagram. By connecting an account or using the dashboard you agree to them. Questions: support@dafagents.com.

The service

Daf Agency receives messages sent to the Facebook Pages and Instagram professional accounts you connect, drafts or sends replies with an AI assistant, lets your staff reply, and helps you manage orders. Features may change as we improve the service.

Your responsibilities

• Connect only Pages and Instagram accounts you are authorised to manage.
• Follow Meta's Platform Terms, Messenger and Instagram policies, including messaging-window and tag rules, and all laws that apply to your business.
• Give accurate product, price and policy information to the assistant, and review its behaviour. You are responsible for the offers and commitments made to your customers.
• Tell your customers how you handle their data, and honour their deletion requests.
• Keep your dashboard credentials secure and limit access to the right staff.

Acceptable use

Do not use Daf Agency to send spam, unsolicited promotions outside Meta's allowed rules, deceptive or illegal content, or to collect data you are not entitled to. We may suspend access that puts customers, Meta's platforms or our service at risk.

AI-generated replies

Replies drafted by the assistant can contain mistakes. You can switch automatic replies off, hand any conversation to a human, and edit its knowledge at any time.

Data

You keep ownership of your business and customer data. We process it to provide the service as described in our Privacy Policy. You can disconnect at any time and ask us to delete your data (see Data Deletion).

Availability and liability

We work to keep the service reliable but it depends on third parties such as Meta and hosting providers, and is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, or for outages of third-party platforms.

Changes and termination

We may update these terms and will post changes here. You may stop using the service at any time by disconnecting your accounts; we may end access for breach of these terms.